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Elements and Performance Criteria

Required Skills

Required skills

analytical skills to evaluate and select products to suit a given business profile

communication skills to

communicate with clients

convey and clarify complex information

literacy skills to

interpret technical documentation equipment manuals and specifications

write reports and related documentation

planning and organisational skills to

plan approaches to technical problems and management requirements

prioritise and monitor own work

problemsolving skills to solve operational problems as they arise

technical skills to

analyse and interpret technical aspects of implementation

analyse structured query language SQL

select appropriate site server tools to meet required specifications

use siteanalysis software

use site server tools associated with relevant site server

Required knowledge

business site features related to choice of tools

functions and features of tools relevant to

firewalls and proxy servers as required

hypertext transfer protocol HTTP servers as required

search engines as required

security measures as required by site functionality

tools and products in relation to site construction

role of protocols related to features and functionality

sitebuilding considerations in relation to new versus established business

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to

select and use appropriate website server tools to maintain expected business performance and technical standards in an ebusiness environment

Context of and specific resources for assessment

Assessment must ensure access to

appropriate learning and assessment support when required

modified equipment for people with special needs

server hardware

site server tools currently used in industry

existing ebusiness website

business expectations brief

appropriate standards and current legislation

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

verbal or written questioning to assess candidates knowledge of functions and features of site server tools

direct observation of candidate using site server tools to build maintain and monitor transactions on an ebusiness site

review of reports and documentation prepared by candidate

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended where appropriate

Assessment processes and techniques must be culturally appropriate and suitable to the communication skill level language literacy and numeracy capacity of the candidate and the work being performed

Indigenous people and other people from a nonEnglish speaking background may need additional support

In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Task requirements may relate to:	building customer tracking and profiling database connectivity ensuring secure transactions on a business site hosting monitoring payment and delivery systems.
Client may include:	employees external organisations individuals internal departments.
Platform may include:	Berkeley Software Distribution (BSD) Linux Windows server’s WebSphere.
Software may include:	commercial software applications in-house or customised software organisation-specific software packaged software.
Integration requirements may include:	data synchronisation database implementation hosting services migration monitor transactions site server tools.
Server tools may include:	development disaster recovery disk management firewalls maintenance network management proxy servers purchasing and payment search engines security server benchmark storage and backup user management.
Procedures may include:	check points and sign-offs with documented procedures and templates dispute resolution and modification procedures implementation of financial control mechanisms communication with stakeholders processes for determining size and cost.
Site-analysis software may include:	AccessWatch CyberSpyder InContext WebAnalyzer Linkbot Pro WebCounter WebTrends Log Analyzer.